His & Hers Twig Wedding Band Set | Moissanite Branch Matching Bands | GRA Certified | Platinum, 14K Gold | Fuego Jewels

Frequently Asked Questions

1. Are your diamonds conflict-free?

Yes! At Fuego Jewels, we proudly offer conflict-free diamonds. We source both lab-grown and natural diamonds from ethical suppliers who prioritize transparency and sustainability. Rest assured, every piece you buy is made with integrity.

2. Do you offer custom designs?

Absolutely! We specialize in custom jewelry. If you have a vision, we’ll work with you to bring it to life—whether it’s a unique engagement ring, a personalized necklace, or any special piece you have in mind. Just reach out to us, and let’s create something beautiful together.

3. What is the difference between lab-grown and natural diamonds?

Both lab-grown and natural diamonds are real diamonds, made of carbon atoms arranged in a crystal structure. The key difference is that lab-grown diamonds are created in controlled environments and are 100% sustainable, while natural diamonds are mined from the earth. Both options are ethically sourced and offer the same beauty, durability, and brilliance.

4. How do I know my ring size?

Don’t worry, we’ve got you covered! We offer a free ring sizer upon request, or you can check our ring size guide on the product page. If you’re still unsure, feel free to contact us, and we’ll guide you through finding the perfect fit.

5. What is your return policy?

We want you to love your purchase! If you’re not completely satisfied, we offer a 14-day return policy for most items. Custom-made pieces are non-refundable, but we’ll work with you to ensure you’re happy with your design. Please check our Return Policy page for full details.

6. How long will it take to receive my order?

Orders are typically processed within 7-12 business days, and shipping can take between 7-10 business days depending on your location. If you need your piece sooner, we offer expedited shipping—just let us know!

7. Do you offer gift packaging?

Yes, we offer luxurious gift packaging for all our jewelry. Each item is carefully wrapped in an elegant box, ready to be gifted or treasured. You can select this option during checkout.

8. How can I contact you if I have questions?

We love hearing from our customers! You can reach us via Etsy messages. We respond to inquiries as quickly as possible, usually within 24 hours.

10. Why should I shop with Fuego Jewels?

At Fuego Jewels, we’re not just about selling jewelry—we’re about creating meaningful connections with our customers. Our pieces are crafted with love, using conflict-free diamonds and expert craftsmanship. We’re committed to offering you the best quality, at the best prices, backed by exceptional customer care.